At, there is nothing more important than a satisfying customer experience. Here are step-by-step guidelines to process your return request.

  • For hygienic reasons, vibrators cannot be returned unless they are defective.
  • All defective items may be returned within 30 days of receipt for a credit, refund or replacement.
  • Shipping charges will be refunded in cases where our error caused the return or the item is defective.